MakeMyTrip Promo Codes

About MakeMyTrip and What You Can Book

MakeMyTrip has been woven into Indian travel life since 2000. That's twenty-five years of people reaching for their phones the moment a trip comes up — and if you've lived in India long enough, you know exactly what that habit feels like. It started small: a single tool for NRIs booking US-to-India flights. Then it kept adding things until, almost without you noticing, it could handle the flight out, the hotel bed, the cab to the airport, and the snorkelling excursion on day three.

Flights are the obvious entry point. Every major domestic carrier — Air India, IndiGo, SpiceJet, Vistara, Akasa Air — shows up in one search. International routes cover Asia, the Middle East, Europe, and considerably further. The calendar fare view sounds like a small thing. It isn't. Seeing a full month of prices at a glance, without manually clicking through individual dates like it's 2009, actually changes how you think about when to fly.

Hotels are where budget-conscious travellers get the most out of the platform. The range is genuinely absurd — ₹500-a-night ceiling-fan rooms at one end, full five-star spa resorts at the other. The "MMT Select" badge matters more than it looks; it's a quality-verified signal that saves you from the classic "looks great in photos" disaster when you're booking somewhere you've never heard of. There's a decent homestay and villa section too, for anyone who'd rather not share a lift with strangers all week.

Holiday packages are a serious draw. Grab a pre-built itinerary — a 5-night Bali trip with flights, hotel, and airport transfers already bundled — or pull it apart and rebuild it from scratch. Family trips, honeymoon specials, solo travel options — they each have separate sections. That alone saves a lot of aimless scrolling at 11pm when you just want to book something.

Beyond those, the platform handles train bookings through IRCTC integration, intercity buses, cabs, airport transfers, and sightseeing passes for popular destinations. Travel insurance shows up at checkout, presented clearly rather than buried in a footnote nobody reads — which is a small thing, genuinely, but it actually matters when you need it.

The app runs in Hindi, Tamil, Telugu, and several other regional languages. Payments cover UPI, net banking, and EMI on credit cards. You rarely hit a checkout wall. For a platform this large, that kind of friction-free experience is worth more than people give it credit for.

MakeMyTrip Coupon Codes and Offers Live in July 2026

July is a genuinely busy booking month. The monsoon pulls people toward the hills and the Northeast, while families are still squeezing out the last of the school holidays. MakeMyTrip runs solid deals through all of it. Here's a realistic snapshot of what you can expect to find active on VouchersUpdate right now:

Offer Type	Typical Discount Range	Applicable On	Notes
MakeMyTrip coupon code for flights	Up to ₹1,500 off	Domestic & international flights	Often linked to minimum booking value
MakeMyTrip promo code for hotels	20–40% off room rates	Domestic hotel bookings	Higher discounts on prepaid bookings
Holiday package deals	Up to ₹8,000 off	Domestic & international packages	Monsoon specials particularly active in July
Bus ticket discount	Flat ₹100–₹200 off	Intercity bus bookings	Applies on select operators
Cab & transfer offers	Up to 15% off	Airport cabs and outstation rides	App-exclusive codes tend to be better here
Bank card promo code	10–12% instant discount	Flights, hotels, packages	Specific to issuing bank — check VouchersUpdate listing
New user MakeMyTrip offer	Up to ₹2,500 off first booking	All categories	Usually split across first two or three bookings

One thing that catches people out every single time: most MakeMyTrip coupon codes carry a minimum transaction threshold. Code won't apply? Check whether your total actually clears that number. Sometimes upgrading to a slightly better room category — or just adding travel insurance — is all it takes to cross the line and unlock the discount.

Category-Wise MakeMyTrip Discounts

Different booking categories attract different kinds of deals. Knowing which ones typically offer the deepest cuts means you can plan with a bit more purpose rather than just hoping something applies. Here's the full breakdown:

Booking Category	Typical Discount	Best Time to Book	Pro Tip
Domestic Flights	₹500–₹1,500 off via coupon	45–60 days in advance	Tuesday and Wednesday searches often show lower base fares
International Flights	Up to ₹3,000 off	60–90 days ahead	Combine with a bank card promo for stacked savings
Domestic Hotels	20–45% off rack rate	Flash sales — often Monday mornings	Prepaid rates beat pay-at-hotel by 10–15% on average
International Hotels	15–30% off	3–4 months before travel	Free cancellation options available — book early, revise later
Holiday Packages	Up to ₹8,000 off	Monsoon & year-end sale seasons	Customising a package sometimes beats the fixed bundle price
Train Tickets	Convenience fee waiver	As soon as booking window opens (120 days)	Tatkal bookings attract a service fee — check for waiver codes
Bus Tickets	₹100–₹250 off	2–3 weeks before travel	Sleeper AC buses have the best cashback rate per booking
Airport Cabs	Up to 15% off	Book at least 24 hours ahead	App-only codes give an extra 5% on top of listed discount
Activities & Sightseeing	10–20% off listed price	Bundle with hotel booking	Combo deals with hotel checkout are often the best value

Top Travel Categories to Book with MakeMyTrip Coupons

A discount code doesn't deliver equal value everywhere. Some categories are where the real savings stack up. Others, not so much — and it's worth knowing which is which before you commit.

Domestic holiday packages are arguably the best place to put a MakeMyTrip promo code to work. The base price already bundles flights, hotels, and transfers, so even a modest percentage off becomes a meaningful rupee saving in practice. Rajasthan circuits, Kerala backwaters, Himachal Pradesh treks, Goa beach packages — these are perennial bestsellers, and they regularly headline dedicated sale events.

International packages to Southeast Asia — Bali, Thailand, Vietnam, Singapore — and the Middle East — Dubai, Abu Dhabi — tend to see the biggest absolute discounts during sale windows. A ₹3,000–₹5,000 coupon on a ₹60,000 package is genuinely worthwhile, especially when everything is pre-arranged and you're not negotiating airport transfers at midnight in a foreign city.

Hotel bookings for longer stays are another sweet spot. Anything over three nights. The percentage discount compounds quickly on a five-night prepaid booking. Goa beach resorts, Coorg homestays, Manali mountain lodges, Ooty hill retreats — these are the popular long-stay picks where MakeMyTrip deals surface most consistently.

Honeymoon packages have their own dedicated section, and they often come loaded with extras that don't show up in any base price comparison — candlelight dinner, flower decoration, late checkout. Applying a coupon on top is still worth doing, even when the percentage looks small on paper.

Business travel is a growing category too. Corporates on MakeMyTrip for Business (MMT Black) get negotiated rates, but individual frequent travellers can apply promo codes to business-class domestic flights as well. The saving per sector can be surprisingly decent for what feels like a premium category.

MakeMyTrip Sale Calendar 2026 — Month by Month

Knowing when the big sales land lets you plan around them rather than scrambling after the fact. Exact dates shift each year, but the patterns are reliable. Here's how 2026 typically plays out:

• January: New Year travel rush — deals on international packages and flights as people plan February and March getaways. Republic Day weekend (26 Jan) brings a wave of short-break hotel offers.
• February: Valentine's Day specials dominate — honeymoon packages, couple resort deals, romantic getaway bundles. Expect dedicated promo codes specifically for couple bookings.
• March: Holi weekend deals on domestic short breaks. The start of summer advance booking season too — early-bird flight and hotel discounts for April–May travel appear from mid-month onward.
• April: Summer sale kicks off properly. Hill stations — Shimla, Manali, Mussoorie, Darjeeling — and international beach destinations like the Maldives, Bali, and Thailand see heavy promotional activity.
• May: Peak summer travel. Fewer deep flight discounts, but hotel deals persist. School holiday packages are aggressively promoted throughout the month.
• June: Monsoon sale begins. Kerala, Coorg, Meghalaya, and Sikkim packages go on promotion. Flights to hill stations often dip in price as leisure demand softens.
• July 2026 (now): Monsoon travel deals continue. Northeast India packages — Cherrapunji, Kaziranga, Shillong — are particularly active. Mid-year flash sales are common; keep an eye on VouchersUpdate for fresh MakeMyTrip coupon codes dropping week by week.
• August: Independence Day long weekend (15 Aug) drives a spike in domestic short-break bookings. Flash sales around this date are reliable every year.
• September: Post-monsoon travel prep. Rajasthan, the Rann of Kutch, and international destinations like Europe and Japan start appearing in deal mailers.
• October: Navratri and Dussehra travel — one of the busiest booking months of the year. MakeMyTrip sale events around the festive season are among the biggest it runs all year.
• November: Diwali sale is massive. The deepest discounts of the year on international packages, premium hotels, and business-class flights. Black Friday deals are increasingly prominent too.
• December: Year-end travel surge. Christmas and New Year packages for Goa, Kerala, Rajasthan, and international destinations are heavily promoted — but book early. Inventory fills fast, and discounts thin out sharply as the dates close in.

Festival and Seasonal MakeMyTrip Sale Breakdowns

Festival sales aren't just marketing noise. This is when MakeMyTrip negotiates bulk inventory deals with hotels and airlines and passes a slice of that back to you. Here's what to realistically expect from the main events:

Diwali Sale: Consistently the biggest MakeMyTrip sale of the year — no real contest. International package discounts can hit ₹10,000–₹15,000 off, and domestic hotel deals go as deep as 50% off rack rates. The sale typically runs five to seven days around the Diwali weekend. Being flexible by even two or three days on your travel dates can make a meaningful difference to how much you actually save.

Big Travel Sale (BTS) Events: MakeMyTrip periodically runs its own branded sale events — flash deals live for 24–48 hours, then gone. The best inventory disappears fast. Set a reminder. VouchersUpdate lists associated MakeMyTrip promo codes as soon as they're confirmed, which genuinely helps.

Monsoon Madness (June–August): A dedicated push for monsoon destinations. Kerala houseboat packages, Coorg plantation stays, Northeast India circuits — these are the stars. Discounts of 25–35% on packages are common, and some properties throw in complimentary meals to fill occupancy through the wetter weeks.

Republic Day and Independence Day: Long weekends create a short-break surge, and MakeMyTrip runs 48–72-hour flash sales around both dates. Domestic hotel deals and bus and cab offers tend to be the strongest in these windows.

End-of-Season Sales: As winter tips into summer (February–March) and as the monsoon winds down (September), MakeMyTrip clears unsold inventory with time-limited deals. These are genuinely good windows for finding steep discounts on premium properties that were out of reach just weeks earlier.

MakeMyTrip Bank, Card, UPI and Wallet Offers

Stacking a bank or payment offer on top of a MakeMyTrip discount code is one of the most effective things you can do at checkout. The platform runs ongoing tie-ups with major Indian banks and payment providers. Always verify the current active offer on VouchersUpdate before you book — these rotate — but here's the typical structure:

Payment Method	Typical Offer Type	Typical Saving	Applicable On
HDFC Bank Credit/Debit Card	Instant discount or cashback	10–12% off, up to ₹3,000	Flights, hotels, packages
SBI Credit Card	EMI offer + instant discount	8–10% off, up to ₹2,500	Holiday packages, international flights
ICICI Bank Card	Cashback to card statement	Up to ₹2,000 cashback	Hotel bookings
Axis Bank Card	Instant discount	7–10% off	Domestic flights and hotels
Kotak Bank Card	Flat cashback	Up to ₹1,500	All categories
UPI (PhonePe / GPay / Paytm)	Cashback to UPI wallet	₹100–₹500 per transaction	Flights and hotels
Amazon Pay	Amazon Pay balance cashback	Up to ₹300	Select bookings
MakeMyTrip Wallet (MyWallet)	Instant use of balance	Depends on accumulated balance	All bookings
No-Cost EMI	Interest-free installments	3–12 month tenures	Bookings above ₹5,000 typically

Worth knowing: bank offers and MakeMyTrip coupon codes can usually be combined. The coupon reduces the base price first, then the bank discount applies to that lower amount. Not a loophole — it's just how the checkout is built, entirely above board, and it adds up faster than you'd expect.

New User vs Existing User MakeMyTrip Offers

Your account history with MakeMyTrip shapes which deals are actually available to you. Understanding the difference saves you the frustration of trying a code that was never going to work in the first place.

New users get the most generous welcome offer — typically a multi-booking discount spread across the first two or three transactions. The first flight booking might get ₹1,000–₹1,500 off; the first hotel booking might carry a separate 20–25% discount. These codes are single-use and tied to the registered mobile number or email. They can't be passed on or recycled on an existing account.

If you're signing up fresh, make your first booking a higher-value one — an international flight or a multi-night hotel stay. Burning a welcome discount on a ₹400 bus ticket is technically valid. It's also a terrible use of the offer.

Existing users aren't left behind. MakeMyTrip sends personalised offers through push notifications and email — often better than anything listed publicly — tied to routes you've searched, destinations you've visited before, or simply to pull you back if you haven't booked in a while. Keeping notifications enabled is genuinely worth it. It's one of those settings most people switch off and then forget about entirely.

Existing users also benefit from loyalty rewards, bank tie-up offers that apply regardless of account age, and seasonal sale codes that work universally. The gap between new and existing user deals narrows considerably during major events like Diwali or the Big Travel Sale anyway.

MakeMyTrip Membership, Loyalty Cashback and MMT Black

MakeMyTrip runs a tiered loyalty programme, with MMT Black at the top as the premium tier for frequent travellers. Here's what the membership actually delivers — practically, not just on paper.

MMT Black members access negotiated hotel rates that don't appear for regular users — sometimes 10–20% below the listed price on the exact same property. There's also a dedicated customer support line. That sounds minor until you're trying to rebook a cancelled flight at 11pm before a 5am departure, and the difference between a two-minute call and a 45-minute hold queue becomes very real, very fast.

The standard loyalty structure earns My Rewards points on every booking. Points convert to discounts on future trips — essentially a rolling cashback system. Earn rates vary: hotel bookings typically accumulate more points per rupee than flights, which run on thinner margins across the board.

Corporate and business travellers have a separate product — MakeMyTrip for Business — with negotiated fares, GST invoicing, and centralised billing. Genuinely useful for small businesses or freelancers who travel regularly and need clean expense documentation without chasing paper receipts across three email threads.

A practical test worth doing: before buying MMT Black membership, check whether the fee pays for itself on a single holiday package booking. For anyone doing four or more trips a year, it usually does — sometimes comfortably.

MakeMyTrip Gift Cards and Vouchers

MakeMyTrip gift cards are one of those genuinely useful gifting options for someone who travels regularly. Not a placeholder. Not a cop-out. Denominations run from ₹500 to ₹50,000, and they work across every booking category on the platform — flights, hotels, packages, buses, cabs, all of it.

The digital version arrives instantly by email. For last-minute gifting, that's the obvious choice. Physical cards exist too, though there's rarely a compelling reason to go that route unless presentation genuinely matters.

One thing worth checking before gifting: MakeMyTrip gift cards typically carry a 12-month validity from the issue date. Best given to someone who already has a trip on the horizon, not as a vague "someday you'll travel" gesture. Also — and this is worth testing at checkout — gift card value and a coupon code can sometimes be applied in the same transaction. Try it. Doesn't always work, but when it does, it's a nice bonus.

Bulk corporate gifting is available too, with volume pricing above a certain order threshold. If your company runs employee rewards or client gifting programmes, it's a clean, practical option. Almost everyone can use travel credit for something.

MakeMyTrip App-Only and Exclusive Offers

The MakeMyTrip app — Android and iOS both — consistently carries deals that simply aren't on the desktop site. This isn't vague; there's a clear, repeating pattern of app-exclusive MakeMyTrip promo codes appearing during sale events and arriving via push notifications.

Hotel and cab bookings benefit most from this. An extra 5–8% off hotel bookings made through the app is common, stacking on top of whatever coupon code you're already using. For cab and airport transfer bookings, app-exclusive codes are practically the norm rather than the exception.

The app also has a "Last Minute Deals" section that refreshes regularly. These are distressed inventory offers — hotels and airlines filling unsold capacity at steep discounts, sometimes 30–50% below the standard rate. They don't surface on the website in the same way. If last-minute travel is something you do with any regularity, the app is where you need to be looking.

Push notifications matter here more than people realise. MakeMyTrip sends time-sensitive flash offers via notification that expire within hours — the kind of deal that's already gone by the time it reaches your email. If you've had notifications switched off, turning them on before a planned booking period is one of the simplest things you can do to catch better prices.

MakeMyTrip Referral and Refer-and-Earn

MakeMyTrip's referral programme earns you travel credit when a friend signs up and completes their first booking through your referral link. Share your unique link from the app, your friend signs up and makes a qualifying booking, and both of you receive a credit — usually a discount coupon or wallet cashback — usable on a future booking.

The reward amount varies and is sometimes category-specific. A hotel booking might earn more referral credit than a bus ticket. The programme tends to be most active during sale seasons when MakeMyTrip is pushing hard for new user acquisition.

A few things worth knowing before you start sharing links. The referred friend needs to be a genuinely new user — no existing account on the same phone number. The qualifying booking usually needs to hit a minimum value. Referral credit is time-limited too, typically valid for 30–60 days, so it's worth having a booking in mind rather than letting it quietly expire in your wallet.

If you travel in a group, or have family members who've never used MakeMyTrip, this is a straightforward way to earn a meaningful discount on your next trip. Nothing complicated about it.

How to Redeem a MakeMyTrip Coupon on VouchersUpdate

The process is straightforward, though there are a couple of steps where people reliably trip up. Here's exactly how it works:

1. Head to the MakeMyTrip deals page on VouchersUpdate and browse the active offers. Each listing shows the discount type, the applicable category, and any minimum booking value you need to clear.
2. Click "Show Code" or "Get Deal" on the offer you want. If it's a code-based offer, the coupon code will be revealed and automatically copied to your clipboard on most browsers.
3. Open MakeMyTrip — website or app — and search for your flight, hotel, or package as you normally would.
4. Add your chosen booking to the cart and proceed to the payment or checkout page.
5. Find the "Apply Coupon" or "Have a Promo Code?" field on the checkout page. Paste the MakeMyTrip coupon code you copied from VouchersUpdate into that field.
6. Click "Apply." The discount should appear immediately in your order summary. If it doesn't go through, check that your booking meets the minimum value and that the category matches — a hotel code won't apply to a flight booking.
7. Select your payment method. If you're using a bank card offer on top of the coupon, choose the eligible card at this step and the additional discount applies automatically.
8. Confirm your booking. Save the confirmation email and booking ID — both of them, somewhere you'll actually find them when you need them.

If a code shows as invalid, the usual culprits are: it's expired, the booking doesn't meet the conditions, or it's a new-user code being tried on an existing account. VouchersUpdate updates listings regularly, but if you do hit an expired code, there are almost always alternatives on the same page worth trying.

MakeMyTrip Returns, Refund and Cancellation Policy

Travel bookings aren't like returning a shirt. The rules are layered, and they depend heavily on what you booked and how close to the travel date you cancel. Here's a clear-headed overview:

Flights: Cancellation charges vary by airline and fare type. Budget fares on IndiGo or SpiceJet can run ₹2,500–₹3,500 per passenger per sector, while flexi fares carry lower or zero cancellation fees. MakeMyTrip adds its own convenience fee on top of whatever the airline charges. Refunds go back to the original payment method — typically 7–10 working days for card payments, slightly faster for UPI.

Hotels: This depends entirely on the rate type. Free cancellation rates can be cancelled up to a specified date — usually 24–48 hours before check-in — with a full refund. Non-refundable prepaid rates are cheaper upfront, but you forfeit the amount if plans change. Always read the cancellation policy on the hotel listing before confirming. It's displayed clearly before payment — no excuse to miss it.

Holiday Packages: Package cancellations follow a sliding scale. Cancel 30 or more days before departure and the deduction is smaller. Cancel within 7 days and charges can reach 50–100% of the package cost. Travel insurance, available at checkout, can cover some of these costs in genuine emergencies — worth considering seriously for expensive international packages.

Buses and Trains: Bus cancellations follow operator-specific policies, with MakeMyTrip generally processing refunds within 5–7 working days. Train cancellations follow IRCTC rules — MakeMyTrip handles the process on your behalf, but the refund timeline is IRCTC's own, not MakeMyTrip's.

Refund to MakeMyTrip Wallet: In some cases — particularly during flight disruptions or airline-initiated cancellations — the refund may arrive as MakeMyTrip wallet credit rather than back to your bank. That credit works on any future booking and doesn't expire quickly. If you specifically need the money returned to your account, you can request a bank refund through customer support. It takes longer. But it's an option, and worth knowing about before you're in that situation.

MakeMyTrip vs a Close Competitor — Which Saves You More?

Honestly? It depends on what you're booking and when. MakeMyTrip and Goibibo are part of the same parent company — MakeMyGroup — sharing some backend inventory even though their front-end deals and coupon structures differ. EaseMyTrip is the more genuinely independent comparison. Here's how they actually stack up:

Parameter	MakeMyTrip	EaseMyTrip
Domestic flight pricing	Competitive; strong coupon availability	Often marginally lower base fare; fewer coupon options
International flights	Strong — wide airline partnerships	Good but smaller inventory on some routes
Hotel deals	Very strong — large inventory, MMT Select quality badge	Decent, but smaller verified inventory
Holiday packages	Excellent — customisable, wide destination range	Fewer customisation options
Coupon & promo code availability	High — frequent new codes, bank tie-ups	Moderate — fewer bank partnerships
Loyalty programme	MMT Black — strong for frequent travellers	Basic rewards structure
App experience	Polished, feature-rich	Functional but simpler
Customer support	24/7 with dedicated MMT Black line	Available but response times vary
No-convenience-fee flights	Available on select fares	Frequently promoted as a key USP
Bus & cab bookings	Strong — integrated with Redbus & own cabs	Limited

The practical takeaway: for hotel bookings and holiday packages, MakeMyTrip's deeper coupon stack and loyalty benefits usually come out ahead. For a plain domestic flight with no coupon in play, a quick 30-second price check across both platforms is worth doing. The difference is often small — but on a family booking of four tickets, even ₹200 per person adds up to something you'd rather keep in your pocket.

Expert Money-Saving Tips for MakeMyTrip

Not the obvious stuff you've already read. These come from actually using the platform regularly and noticing where savings consistently show up.

Use incognito mode for flight searches. Fare prices can shift based on your search history and cookies. A private browser window shows prices without any personalisation that might nudge fares upward based on what you've been looking at.

Check the "Flexible Dates" view before committing. MakeMyTrip's calendar fare view shows prices across a 30-day window. Shifting your travel date by even one or two days — particularly avoiding Friday and Sunday departures — can save ₹500–₹2,000 on busy domestic routes.

Book prepaid hotel rates and redirect the saving toward activities. Prepaid rates are typically 10–15% cheaper than pay-at-hotel. Put that saving toward a local tour, a better dinner, or a sightseeing pass — it's essentially a free upgrade on your trip without spending more overall.

Stack a MakeMyTrip coupon code with a bank offer. These two discount types apply sequentially and don't cancel each other out. A ₹1,000 coupon plus a 10% bank cashback on a ₹15,000 booking is a combined saving of ₹2,500. That's real money, not rounding-error stuff.

Set a price alert rather than booking on impulse. MakeMyTrip's price alert feature notifies you when a watched flight drops in price. Particularly useful for international routes, where fares can swing significantly over a few weeks.

Check VouchersUpdate before every booking — not just the big ones. Even a ₹2,000 bus or cab booking might have a ₹150–₹200 coupon available. Over a year of regular travel, those small savings accumulate into something genuinely worthwhile.

Read the cancellation policy before choosing between two similar hotels. If two properties are similarly priced and rated, go with the one that offers free cancellation. It costs nothing extra and gives you the flexibility to rebook if a better deal surfaces — or if your plans change entirely.

Book activities and sightseeing through MakeMyTrip rather than at the destination. Pre-booking Kerala houseboat rides, Rajasthan camel safaris, Andaman snorkelling trips through the platform almost always costs less than the walk-in rate — and you're guaranteed availability during peak season, which matters more than the saving itself.

MakeMyTrip Customer Support

Dealing with a booking problem mid-trip is genuinely stressful. Knowing your support options before something goes wrong is far better than figuring it out in the middle of it.

MakeMyTrip offers 24/7 customer support across multiple channels. The in-app chat is the fastest route for most queries — it pulls up your booking directly, so the agent sees your details without you reading out a booking ID from memory. For urgent situations — flight cancellations, hotel no-shows, missed connections — phone support is the better call. Faster for anything time-critical.

The Help Centre on the website and app covers the most common issues: cancellations, refund status, itinerary changes, invoice requests. Many of these can be resolved self-service without waiting for an agent at all. For anything routine, checking there first is genuinely quicker.

MMT Black members get a dedicated priority support line. One of the more tangible membership benefits. If you've ever spent 40 minutes on hold trying to rebook a cancelled flight, you already understand exactly what skipping that queue is worth.

On social media, MakeMyTrip is responsive on Twitter/X (@makemytrip). Tagging them publicly with your booking ID tends to move things along faster than some other channels — particularly for escalations that haven't been resolved through standard support routes.

Refund status is trackable directly through the "My Bookings" section of the app. It updates in real time. You don't need to contact anyone just to find out where your money is — the current status is right there, no phone call required.

For disputes about charges, invoice discrepancies, or GST credit issues, go through email support via the Help Centre. It creates a documented trail, which is useful if you need to follow up more than once. Keep your booking confirmation and any screenshots of the offer you applied. Having those ready tends to cut resolution time considerably — sometimes dramatically.